Contact Us

If you have questions about the Western Hemisphere
Travel Initiative or the travel document options available
to you, contact Customer Service at U.S. Customs and Border Protection.

• Click here for CBP Customer Service website
• Toll-free within the United States: (877) CBP-5511
• Outside the United States: (703) 526-4200

For specific questions about the U.S. Passport or U.S. Passport Card, contact the National Passport Information Center.

• Toll-free within the United States: (877) 4-USA-PPT
• TDD/TTY toll-free within the United States:
  (888) 874-7793
• Click here to email

Press Inquiries Only

Members of the media should contact the Office of Public Affairs at (202) 344-1780.

Organizations/Communication Partners Only

For government agencies, not-for-profits, corporations or other stakeholders interested in WHTI communications support for internal or external communications, please
click here. Individuals with questions should use the contact information above.